Once a booking form has been accepted or Client contract issued, cancellations will incur the following charges:

Cancellations made with 10 days notice or more – 100% refund excluding deposit

Cancellations made with less than 10 days notice – 50% refund excluding deposit

Cancellation of Individual Treatment/Service with less than 10 days notice - no refund. It is recommended that the treatment/Service to be cancelled is shared between other Individuals.

The Pamper Team reserves the right to cancel the provision of the Service without notice in case of the illness of a Freelance Therapist or other circumstances beyond its control. The Pamper Team shall make reasonable attempts not to cancel the Service but the Client acknowledges that it may not be possible for an alternative Freelance Therapist to attend the Booking. In this circumstance the Client will be offered an alternative day or a full refund will be issued.

Any refunds due will be repaid back to the original payment method within 10 days of the cancellation date.