FAQs

Pamper Party
Frequently Asked Questions

What happens at a Pamper Party?
Your therapists will arrive 30- 15 mins early to set up and start your treatments as scheduled. You don’t need to worry about equipment, towels or products as they will be provided by your therapists. Your mobile spa coordinator will ensure that a schedule is prepared ahead of the date so that your party runs smoothly on the day, all that is left is for you to relax and have fun with your friends.

How many guests do I need?
Our Pamper Parties are for a minimum of 3 guests and there is no maximum. (For numbers less than 3 our Spa to you packages would be more suitable) 

Can we choose different treatment lengths?
Within our standard Pamper Party packages, guests have the facility to increase or decrease their overall treatment lengths by multiples of 15 minutes.

Where do the therapies take place?
Massage, Spray tanning and facials usually take place in a bedroom or another quiet room. Manicures and pedicures can be set-up anywhere that you have adequate space. During the summer, therapies can take place in the garden (e.g. under a gazebo). 

How does it work? 
We have a fantastic selection of pamper packages that you can choose from. Whether you want to look and feel gorgeous for your big night out or want a pampering girlie night or afternoon in, we will work with you to provide a beautician at a time that suits your plans. Appointment schedules will be arranged for you so that your day/evening runs as smoothly as possible.

How to make a booking?
For bookings over 1 month away, simply complete our online booking form and pay your non-refundable booking fee. Once we have your booking form and allocated a therapist(s) to your booking you will then receive an email confirming your booking. Three weeks prior to your party we will ask for your treatment choices so that we can arrange your appointment schedule(s) and will confirm the remainder of your balance that will need paying. We do not arrange schedules for kids parties. If you wish to book a party and it is taking place within 3 weeks, then please fill in the enquiry form as we will need to allocate therapists before we can confirm your booking. We will then require payment in full. To avoid disappointment we recommend that you give us as much notice as possible.  

How much space will I need?
We ask is that you provide a standard table and chairs for manicures and pedicures; a quiet room like a bedroom works really well for facials and massage enabling you to fully relax.

Please bear in mind our therapists will bring a portable couch for facials and massage treatments (6 ft x 2.5 ft) and room is needed for our therapists to move comfortably around while treating you.

What do we need to provide for the party?
 Our beauticians will also need access to hot water and possibly a plug socket. For those guests having a back massage or full body massage we recommend that you bring your own towel and a bathrobe and for those guests having pedicures, we suggest you bring along flip flops or toe dividers. Its also nice if you can provide a glass of water or a cup of tea for the therapist too. Other than that our therapists will work with you to make your pamper party as hassle free as possible.

Where do you recommend the treatments take place? 
For massages and facials we recommend that you set aside a warm, quiet room (such as a bedroom) so that you can fully relax and enjoy the treatment. Manicure and Pedicure treatments can take place in the same room with the rest of your guests so you don’t miss out on the fun! Remember the therapists will need tables and chairs though. Pamper parties can be hosted in your homes, rented accommodation, or hotel rooms. All we ask is that if you are not holding it at your home, that you obtain permission from the venue/hotel prior to your party taking place.

How long do pamper parties last and how many treatments can you have during this time?
All our pamper parties are a minimum of 2.5 hours but can last as long as 5 hours and depending on the package you choose and the amount of guests you have will depend on how long the treatments last. As our treatments do run back to back a standard 30 minute treatment will last around 25-26 minutes as we do need time either side of the treatment to prepare for the next client.

Do you cover my area?
We have therapists based all over the North West of England and we come to you whether it is at home or at a hotel or another location. Treatments, travel and therapist/admin time are included in the price, however extra charges will apply for party venues over 10 miles from a city. For those party venues 10 miles from Manchester, Liverpool or Leeds, a petrol fee will be added to the cost of the party to cover therapist travel fees. Any travel costs to be paid will be confirmed at the time of booking.

Do I need to arrange appointment schedules?
We will request your treatment choices 2-3 weeks before the party and will then arrange appointment schedules for you so that it all runs as smoothly as possible. Occasionally we may not be able to provide your party’s first choice of treatment. If this is the case we will let you know as soon as possible so that your guest(s) can choose an alternative treatment. We provide our therapists with a 10 minute break every 1.5 hours of treatment and this will automatically be factored into your treatment schedule. You are not charged for their break time and occasionally, our therapists may choose to work through their breaks. 

Can we change the appointment schedule and treatments on the day?
We are unable to change treatment choices within 1 week of the party. If you need to make any changes to the schedule on the day, please discuss with your therapist on arrival and she will work with you to try and accommodate your request however we cannot guarantee that she will be able to accommodate the change. Any guests arriving late for their appointment will only receive a treatment within their allotted time.

What should the guests wear?
It is important that your guests are comfortable so we recommend you wear comfortable clothing such as jogging bottoms, PJs or anything that is easily removable if you are having a massage. And flip flops are recommended for those having pedicure treatments. 

What products do the therapists use and can we tip them?
All our therapists are freelance mobile beauty therapists so all have been trained using different products. Whilst we insist that they use professional salon products, brands will differ from therapist to therapist. If you do have sensitive skin or would like to know in advance what products the therapist is using please get in touch and we will endeavour to find out for you. There is no obligation to tip, but if you are happy with the service and treatments you have experienced and wish to tip the therapist, then please do. 

What happens if I need to change the amount of guests that are attending?
We ask for as much notice as possible (a minimum of 10 days notice), as this could affect how many therapists are needed for your party. Refunds can not be given to those guests not attending the party if they cancel within 10 days of the party date. 

Can anyone have therapies/treatments?
Everyone can have a beauty treatment and almost anyone can have the therapies, however some therapies are not advisable if any of your guests have a medical condition. We can provide you with information regarding the medical conditions that are avoided these include, epilepsy, diabetes and cancer. If one of your guests is pregnant, we cannot provide our massage service unless we are able to allocate a therapist with a specialist skill and qualification in this area. We also advise that you do not drink any alcohol prior to any of the therapies as this can have serious side-effects. For our kids parties we are only able to give treatments on completion of a consent form which needs to be signed by either the parent or guardian wishing for their child to experience a treatment. We also ask that there is an adult present in the room when treatments are being carried out. 

Extra info for Kids parties
We do not organise treatment schedules for kids and ask parents to organise the treatments a little before our therapists arrive. A signed consent form must be supplied to your therapists when they arrive (please invite your daughter's guests' parents to sign when they drop their child off at your party).

Are there any additional charges?
Extra charges will be applied for party venues over 10 miles from Manchester, Liverpool and Leeds. Any party booked within 2 weeks of the party date, on a Sunday, Bank Holiday or that finishes after 10pm will incur an extra £20 admin fee. All treatment times include change over between clients. 

What are your Booking Terms & Conditions
Please click here for more information.

How much notice do you require?
We can usually accommodate last minute Pamper Parties, however we will require full payment at the time of booking and will charge an additional £20. This will apply to bookings received less than 2 weeks’ before the party date. You may also be subject to an additional charge for therapists to travel to your party. We also request that your guests are flexible regarding the treatments they would like to receive.

What treatments can we have?
At Pamper Parties, the most popular treatments are massages, manicures, pedicures and facials. We can also provide treatments like eyebrow shaping hair styling and make-up. Click here to see the Pamper party menus available.

Will we have to buy products from you or your company?
Definitely not, we do not promote any other products or pressure any other guests to book parties.

Do you offer Pamper Parties for men?
We can happily organise mixed pamper parties.

Payment Terms
A deposit will need to be paid once you have submitted your booking form. You can pay via debit card and credit card through our secure online payment site. This deposit is non-refundable should the party be cancelled. Once we receive payment and have allocated a therapist, your party is confirmed. Three weeks prior to the party, we will confirm the remainder of the balance. In order for the party to go ahead, we do require payment prior to the party. Our therapists do not accept payment on the day of the event. If your booking is made within 3 weeks of the party date we will ask for payment in full and you will not be required to pay a deposit. 

Cancellations
If any therapist is unable to perform his/her full engagement due to sickness, injury or any other reason then The Pamper Team will use all reasonable endeavors to fulfill its obligation by providing an alternative Freelance Therapist/s. This may involve the client/guests changing their treatment choice depending on the replacement therapist’s skills. If an alternative treatment is provided, no refund will be given on that treatment. Should any part of the engagement not be fulfilled in its entirety, The Pamper Team will deduct on a pro-rata basis the cost of the unfulfilled portion of the engagement.

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